About Us

HealthRecon Connect offers cost-effective, innovative, compliant, and scalable services & solutions to help healthcare providers improve cash flow, patient outcomes and promote peace of mind.

About Us

HealthRecon Connect offers cost-effective, innovative, compliant, and scalable services & solutions to help healthcare providers improve cash flow, patient outcomes and promote peace of mind.

Cost-Effective

Innovative

Compliant

Scalable

Our Vision

To create “Raving Fans” by enabling the fastest and most transparent payment cycle for our customers.

Our Mission

To offer the most customer-centric, data-driven, and technologically advanced revenue cycle solutions that improve healthcare providers’ cash flows and patient outcomes. 

HealthRecon at a Glance

Founded in 2016
Headquartered in Southlake, Texas
Regional offices in Nashville, TN, New York, NY, Singapore, and Melbourne, Australia
Global delivery centers in Colombo, Sri Lanka and Manila, Philippines
1,800+ employees worldwide

HealthRecon at a Glance

Founded in 2016
Headquartered in Southlake, Texas
Regional offices in Nashville, TN, New York, NY, Singapore, and Melbourne, Australia
Global delivery centers in Colombo, Sri Lanka and Manila, Philippines
1,800+ employees worldwide

Our CREDO

Company culture is defined and driven by a strong set of values reinforced by key human resource processes. Value behavior is evaluated for confirmation, promotion, regular performance evaluation and bonus calculations.

Client Value Creation

It is important to know our customers and what a successful outcome means to them. HRC is always looking for ways to deliver the best possible service and we treat a win for them as a win for us. We are able to accomplish this because we pay attention to detail in every conversation. It is important to stay in constant contact and respond on time, every time.

Reaching for Excellence

We maintain expected quality standards in everything we do and display genuine passion for learning, research and asking questions to expand our knowledge of our customer and the industry. We strive to apply and share our growing knowledge for better delivery of services and are open to feedback and constructive criticism to continuously grow and improve important relationships we build with each other and our customers.

Ethics, Integrity, Transparency

HRC strives to maintain full confidentiality of client information and takes responsibility for the integrity of every delivery and outcome. Our team gives credit where it’s due and maintains the utmost integrity and transparency in all of our day-to-day actions. We respect colleagues, competitors, and customers, avoiding conflicts of interest and handling all information responsibly.

Display of Stewardship

The HRC team behaves in a manner that demonstrates the integrity and values of our company brand by setting positive examples both on a professional and personal level. We avoid waste, whether is of time or company resources. We empower team-members through collaboration participative management and coach, mentor and provide constructive feedback to create positive team improvements. Each team-member is involved in the immediate community and the wider community.

One Team

We understand that we all belong to one family at HRC. We respect and value differences between each other and avoid discrimination, harassment, and intimidation at all costs. We foster collaboration among team members, stressing the importance of helping one another and sharing our knowledge. We value each others’ personal time and personal space, but also respect that each member is a reflection of the team.

Our CREDO

Company culture is defined and driven by a strong set of values reinforced by key human resource processes. Value behavior is evaluated for confirmation, promotion, regular performance evaluation and bonus calculations.

Client Value Creation

It is important to know our customers and what a successful outcome means to them. HRC is always looking for ways to deliver the best possible service and we treat a win for them as a win for us. We are able to accomplish this because we pay attention to detail in every conversation. It is important to stay in constant contact and respond on time, every time.

Reaching for Excellence

We maintain expected quality standards in everything we do and display genuine passion for learning, research and asking questions to expand our knowledge of our customer and the industry. We strive to apply and share our growing knowledge for better delivery of services and are open to feedback and constructive criticism to continuously grow and improve important relationships we build with each other and our customers.

Ethics, Integrity, Transparency

HRC strives to maintain full confidentiality of client information and takes responsibility for the integrity of every delivery and outcome. Our team gives credit where it’s due and maintains the utmost integrity and transparency in all of our day-to-day actions. We respect colleagues, competitors, and customers, avoiding conflicts of interest and handling all information responsibly.

Display of Stewardship

The HRC team behaves in a manner that demonstrates the integrity and values of our company brand by setting positive examples both on a professional and personal level. We avoid waste, whether is of time or company resources. We empower team-members through collaboration participative management and coach, mentor and provide constructive feedback to create positive team improvements. Each team-member is involved in the immediate community and the wider community.

One Team

e understand that we all belong to one family at HRC. We respect and value differences between each other and avoid discrimination, harassment, and intimidation at all costs. We foster collaboration among team members, stressing the importance of helping one another and sharing our knowledge. We value each others’ personal time and personal space, but also respect that each member is a reflection of the team.

Leadership Team

Company culture is defined and driven by a strong set of values reinforced by key human resource processes. Value behavior is evaluated for confirmation, promotion, regular performance evaluation and bonus calculations.

Denver Fernando

Chief Executive Officer

Denver is a trusted advisor and an experienced Senior Management Executive with over 18 years of US Healthcare experience helping GPs, Specialists, ASCs, Hospitals, Ancillary Care and Allied Care Providers achieve…

Brett Walker

Chief Operating Officer

Brett Walker, the founding partner and COO of HealthRecon Connect is a 25-year revenue cycle management veteran who has managed large CBOs that billed and collected for an array of ancillary and acute…

Chris Joiner

Chief Consulting Officer

Chris Joiner is an innovative healthcare leader, driven to improve the healthcare process through focused on results. Experienced in revenue cycle, financial operations and management, information technology, as well as…

Thilini Ekanayake

Chief People Officer

As the Chief People Officer, Thilini helps shape the overall People Strategy for HealthRecon Connect. With over 15 years of experience in both HR specialist and generalist disciplines, Thilini has a deep domain…

Denver Fernando

Chief Executive Officer

Denver is a trusted advisor and an experienced Senior Management Executive with over 18 years of US Healthcare experience helping GPs, Specialists, ASCs, Hospitals, Ancillary Care and Allied Care Providers achieve…

Brett Walker

Chief Operating Officer

Brett Walker, the founding partner and COO of HealthRecon Connect is a 25-year revenue cycle management veteran who has managed large CBOs that billed and collected for an array of ancillary and acute…

Chris Joiner

Chief Consulting Officer

Chris Joiner is an innovative healthcare leader, driven to improve the healthcare process through focused on results. Experienced in revenue cycle, financial operations and management, information technology, as well as…

Thilini Ekanayake

Chief People Officer

As the Chief People Officer, Thilini helps shape the overall People Strategy for HealthRecon Connect. With over 15 years of experience in both HR specialist and generalist disciplines, Thilini has a deep domain…

Ritchie Catabian

Country Head of Philippines Operation

Ritchie has over 22 years of extensive leadership and management experience in start-up operations, business development, operations, and support functions such as Quality, Workforce…

Wayne Rodriguez

Vice President - RCM Operations

Wayne is a dynamic and accomplished business consultant with an exemplary track record of providing the vision and leadership for domestic organizations. He utilizes tireless attention…

Rilwan Ismail

Vice President - RCM Operations

Rilwan is a management executive with over 17 years of experience in the RCM industry with verifiable success achieving revenue, margin and business objectives within start-ups and rapid-change environments…

Jack Chao

Vice President - Operations

Jack is a healthcare executive with over 10 years of Revenue Cycle Management experience focused on provider relations, operational analytics, project management, and optimization of acute and institutional healthcare workflows…

Ritchie Catabian

Country Head of Philippines Operation

Ritchie has over 22 years of extensive leadership and management experience in start-up operations, business development, operations, and support functions such as Quality…

Wayne Rodriguez

Vice President - RCM Operations

Wayne is a dynamic and accomplished business consultant with an exemplary track record of providing the vision and leadership for domestic organizations. He utilizes tireless attention…

Rilwan Ismail

Vice President - RCM Operations

Rilwan is a management executive with over 17 years of experience in the RCM industry with verifiable success achieving revenue, margin and business objectives within start-ups and rapid-change environments…

Jack Chao

Vice President - Operations

Jack is a healthcare executive with over 10 years of Revenue Cycle Management experience focused on provider relations, operational analytics, project management, and optimization of acute and institutional healthcare workflows…

Kiran Nair

Vice President – Operations

Kiran is a seasoned leader in the healthcare industry with more than 20 years of expertise overseeing end-to-end revenue cycle management services using a multinational delivery model. Before joining HRC, Kiran held leadership positions at HCA Parallon…

Ron Deal

Consultant – VP RCM Operations

Ron Deal is a Healthcare Revenue Cycle Executive and result-oriented professional with 27 years of experience in start-up, re-organization and expansion in both private and corporate environments. He is influential in achieving…

Kiran Nair

Vice President – Operations

Kiran is a seasoned leader in the healthcare industry with more than 20 years of expertise overseeing end-to-end revenue cycle management services using a multinational delivery model. Before joining HRC, Kiran held …

Ron Deal

Consultant – VP RCM Operations

Ron Deal is a Healthcare Revenue Cycle Executive and result-oriented professional with 27 years of experience in start-up, re-organization and expansion in both private and corporate environments. He is influential in achieving…

Linda Protopapas

Executive Vice President Sales

Linda has over 27 years of experience in the healthcare industry and has also a demonstrated history of working in home health care, skilled nursing, telehealth, banking and contract therapy. Linda ran her own…

Clint D. Owen

Vice President - Enterprise Sales

Clint D. Owen is a result-oriented executive, healthcare professional with over 34 years of proven track record in identifying, planning, and delivering operational and economic improvements within Revenue Cycle to…

Linda Protopapas

Executive Vice President Sales

Linda has over 27 years of experience in the healthcare industry and has also a demonstrated history of working in home health care, skilled nursing, telehealth, banking and contract therapy. Linda ran her own…

Clint D. Owen

Vice President - Enterprise Sales

Clint D. Owen is a result-oriented executive, healthcare professional with over 34 years of proven track record in identifying, planning, and delivering operational and economic improvements within Revenue Cycle to…

Julie Haluska

Vice President - Enterprise Sales

Julie is a dynamic Revenue Cycle Management Executive with a proven record of success in hospital revenue cycle. Julie has over 16 years of experience in the industry developing and implementing effective…

Julie Stanfield

Senior Director - RCM Operations

Jessica has over 17 years of experience primarily in revenue cycle operations, finance, and client management. She is experienced in project management, revenue cycle management, process improvement, billing…

Julie Haluska

Vice President - Enterprise Sales

Julie is a dynamic Revenue Cycle Management Executive with a proven record of success in hospital revenue cycle. Julie has over 16 years of experience in the industry developing and implementing effective…

Julie Stanfield

Senior Director - RCM Operations

Jessica has over 17 years of experience primarily in revenue cycle operations, finance, and client management. She is experienced in project management, revenue cycle management, process improvement, billing…

William Baus

Director of Laboratory Services Support

William has over 15 years of experience in healthcare revenue cycle management. His last decade had been entirely focused on laboratory revenue cycle management building onshore, offshore and hybrid teams to satisfy…

Christina Moore

Director of RCM Operations

Christina Moore is an effective leader with over 15 years in all aspects of the revenue cycle operations, specializing in client account management, business operations and data analysis. She also has a vast knowledge in system…

William Baus

Director of Laboratory Services Support

William has over 15 years of experience in healthcare revenue cycle management. His last decade had been entirely focused on laboratory revenue cycle management building onshore, offshore and hybrid teams to satisfy…

Christina Moore

Director of RCM Operations

Christina Moore is an effective leader with over 15 years in all aspects of the revenue cycle operations, specializing in client account management, business operations and data analysis. She also has a vast knowledge in system…

Hipolito (Paul) Lewis

Director – Operations

Paul is an executive with over 20 years of experience in managing large scale multi-site call center operations, B2B/B2C sales, customer care, RCM, and collections in several industry verticals. He has worked with multiple technology solutions and has led over…

Melissa Soich

Associate Director of Operations

Melissa has over 13 years of Revenue Cycle Management experience in Healthcare. Melissa comes to us from Envision Physician Services, where her responsibilities included the effective end to end management of…

Hipolito (Paul) Lewis

Director – Operations

Paul is an executive with over 20 years of experience in managing large scale multi-site call center operations, B2B/B2C sales, customer care, RCM, and collections in several industry verticals. He has worked with multiple technology solutions and …

Benjamin Stokes

Associate Director of Operations

Benjamin Stokes is an energetic, young leader in the Healthcare RCM industry. Prior to joining HealthRecon Connect he served as a dual role Business Services and Network Development Representative at Vantage Health Plan where…

Melissa Soich

Associate Director of Operations

Melissa has over 13 years of Revenue Cycle Management experience in Healthcare. Melissa comes to us from Envision Physician Services, where her responsibilities included the effective end to end management of…

Ananda Seay

Regional Account Manager

Ananda Seay is a healthcare expert and leader with over 20 years of experience. She has excellent management skills, which drives resolution for the completion of any task assigned. She has the knowledge and skillset to manage, as well as the…

Benjamin Stokes

Associate Director of Operations

Benjamin Stokes is an energetic, young leader in the Healthcare RCM industry. Prior to joining HealthRecon Connect he served as a dual role Business Services and Network Development Representative at Vantage Health Plan where…

Ananda Seay

Regional Account Manager

Ananda Seay is a healthcare expert and leader with over 20 years of experience. She has excellent management skills, which drives resolution for the completion of any task assigned. She has the knowledge and skillset to manage, as well as the…

Anah Khan

Revenue Cycle Client Services Manager

Anah has over 10 years of healthcare and tech industry experience. She has a Bachelor’s in Public Health from the University of Houston. She is hoping to help create improvements to the revenue cycle process with her…

Shelley Duncan, CPC

Associate Director of Coding

Shelley Duncan is a result focused, highly motivated professional with a career spanning over 26 years in the medical billing and coding arena. Shelley has a background in medical billing, coding, chart review, and revenue cycle management…

Anah Khan

Revenue Cycle Client Services Manager

Anah has over 10 years of healthcare and tech industry experience. She has a Bachelor’s in Public Health from the University of Houston. She is hoping to help create improvements to the revenue cycle process with her…

Shelley Duncan, CPC

Associate Director of Coding

Shelley Duncan is a result focused, highly motivated professional with a career spanning over 26 years in the medical billing and coding arena. Shelley has a background in medical billing, coding, chart review, and revenue cycle management…

Wade McFaul

Compliance Officer

Mr. McFaul retired after 25 years of service with the U.S. Department of Health and Human Services, Office of the Inspector General. During his tenure with the OIG, Mr. McFaul worked various cases as a Special Agent, and…

Dr. Alberto J. Montero, MD, MBA, CPHQ

Compliance Advisory Panel

Dr. Montero is clinical director of the Breast Cancer Medical Oncology Program at University Hospitals Seidman Cancer Center and an associate professor of medicine at…

Wade McFaul

Compliance Officer

Mr. McFaul retired after 25 years of service with the U.S. Department of Health and Human Services, Office of the Inspector General. During his tenure with the OIG, Mr. McFaul worked various cases as a Special Agent, and…

Dr. Alberto J. Montero, MD, MBA, CPHQ

Compliance Advisory Panel

Dr. Montero is clinical director of the Breast Cancer Medical Oncology Program at University Hospitals Seidman Cancer Center and an associate professor of medicine at…

Dr. John McHenry, MD

Compliance Advisory Panel

Dr. John McHenry, MD is a Cardiology Specialist based in Salt Lake City, Utah. He received his medical degree from University of California San Francisco School of Medicine and has been in…

Dr. John McHenry, MD

Compliance Advisory Panel

Dr. John McHenry, MD is a Cardiology Specialist based in Salt Lake City, Utah. He received his medical degree from University of California San Francisco School of Medicine and has been in…

Partnerships

Affiliations

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Denver Fernando

Chief Executive Officer

Denver is a trusted advisor and an experienced Senior Management Executive with over 18 years of US Healthcare experience helping GPs, Specialists, ASCs, Hospitals, Ancillary Care and Allied Care Providers achieve sustainable revenue growth and financial stability.

His experience includes setting up and managing large scale global delivery centers and leveraging many reputed healthcare, IT and related service providers in enabling end-to-end Revenue Cycle Management, Revenue Cycle Transformation, Healthcare Analytics and consulting services and solutions. Denver has an expert understanding of the healthcare system, key drivers, best practices, disruptive technologies and emerging healthcare delivery models. He is passionate in the use of technology and advanced statistical modelling to drive quality outcomes in patient care and satisfaction levels while reducing costs and increasing revenue for healthcare providers.

Denver holds a First-Class BSc (Hons) in Technology and Computing from the University of Portsmouth, UK, and an MBA (Finance) from the University of Leicester, UK. He currently lives in Melbourne, Australia with his wife and 3 children.

Brett Walker

Chief Operating Officer

Brett Walker, the founding partner and COO of HealthRecon Connect is a 25-year revenue cycle management veteran who has managed large CBOs that billed and collected for an array of ancillary and acute organizations. Through his philosophy of operational excellence and leadership development, Brett successfully increased the net revenue at all the organizations overseen by the CBOs he managed.

Brett has demonstrated an execution-oriented success record, improving clients’ cashflow and increasing their time to collect. Brett has seen his clients have an average reduction in time to collect of 21 days and increased up to $223 million in cash per year for organizations he has managed. His specific areas of expertise are in large CBO Management, Hospital Revenue Cycle, RCM Strategies and Solutions as well as leadership development and mentoring.

Brett specializes in applying his RCM expertise and industry knowledge to find unique and strategic ways to increase and maintain net revenue yield for his clients. His knowledge not only includes work with many small practices and groups, but also management with organizations such as Gentiva Health, Children’s Medical Center Dallas, and Dignity Health. Billing and collecting in multiple ancillary and acute organizations have given Brett a diversified perspective on the connections between all areas of the revenue cycle process and how to work with regional and national payers to reduce denials and increase payment adjudication timelines.

Chris Joiner

Chief Consulting Officer

Chris Joiner is an innovative healthcare leader, driven to improve the healthcare process through focused on results. Experienced in revenue cycle, financial operations and management, information technology, as well as strategic planning, project management and tactical implementations, Chris has a history of creating successful business strategies, recruitment and development of powerful leadership teams, enhancing revenue streams, and reducing operating costs, while improving both internal and external customer service levels, consistently improving service levels while achieving growth in client base, market share and profit. Chris exhibits excellent communication skills to coordinate efforts between diverse groups and serving as a catalyst for positive change. Chris is focused on reaching challenging goals through collaborative interactions and open dialogue.

Chris’ past includes a 10-year engagement at the Children’s Medical Center of Dallas, where he led access, financial counseling, fifty-five OP clinics, three PFS system implementations, managed the highest volume pediatric ER in the US and ran the business office. After his time at Children’s Medical Center of Dallas, Chris moved on to Revenue Cycle consulting and sales for a period of four years at Cerner where he spent his time in the role of Revenue Cycle Consultant.

Chris’ next engagement was selling fully outsourced revenue cycle services to hospitals with Perot Systems. During his time with Perot Systems, Chris moved to the role of VP of Consulting where he ran a team of 37 consultants nationally. Optum360 contacted Chris after Dell purchased Perot Systems. Chris served in several roles at Optum360 including the creation of the Outsourcing Sales Model for Optum360, revenue cycle sales, the contracting of Dignity Health for revenue cycle outsourcing, and ultimately a role as VP of Revenue Cycle, managing 28 consultants in Sacramento, California and 24 in Phoenix, Arizona. Chris then moved to Accordias, where he focused on Revenue Cycle Turnaround projects by consulting in interim roles. Chris provided a range of $8M – $79M in true cash lift per client while engaged as an interim leader.

During his career, Chris served as President for the following professional organizations in Texas, ACHE, AAHAM, and HFMA. Chris is one of the founding members of Texas De Peru, a non-profit medical mission organization supporting free healthcare in Peru.

In his free time Chris is a sailing Captain, a Dive Master and an avid traveler. Chris enjoys time with his wife Mary and his dog Molly at their home in Grapevine, Texas.

Thilini Ekanayake

Chief People Officer

As the Chief People Officer, Thilini helps shape the overall People Strategy for HealthRecon Connect. With over 15 years of experience in both HR specialist and generalist disciplines, Thilini has a deep domain knowledge of Human Capital Management within the Business Process Management Industry. While she is passionate about learning and development and technology enabled HR services, she drives the overall strategy for Human Capital Management for HRC in her current role. Her Industry experience includes 15+ years in the BPO/KPO space, Revenue Cycle Management, Finance and Accounting. During her career, Thilini has worked with multicultural teams and has supported global operations, whilst adhering to international quality and process improvement standards and industry best practices.

Thilini holds an MBA from the University of Colombo and a BA in Business Administration from the University of London.

A mother of one and an Entrepreneur, Thilini also plays an advisory role for the BPO Connect Group of companies.

Ritchie Catabian

Country Head of Philippine Operation

Ritchie has over 22 years of extensive leadership and management experience in start-up operations, business development, operations, and support functions such as Quality, Workforce Management, Learning and Development, Training, IT, Admin, Recruitment and HR. Ritchie also has a proven track record leading and managing large multi-national teams and has exposure to various sectors such as Healthcare, Telecom, Travel, Retail, Banking and Finance.

Ritchie joins us from Convey Health, where he last held the position of Country Head. In his role, Ritchie was in charge of the general management of the Philippine Office and provided matrixed leadership across finance operations, commercial operations and regulatory services.

Ritchie has a Bachelor of Arts (major in Psychology) and Bachelor of Science in Commerce (major in Business Management). Ritchie is a father of 3 wonderful kids. He loves spending time with his family and travelling to places he has never been to.

Wayne Rodriguez

Vice-President - RCM Operations

Wayne is a dynamic and accomplished business consultant with an exemplary track record of providing the vision and leadership for domestic organizations. He utilizes tireless attention to detail, insatiable work ethic, and loyalty to customers, which have yielded significant growth in customer revenue cycle and overall business productivity. Wayne possesses an aggressive drive to streamline office efficiency through innovative and detail-oriented business practices which have resurrected many client’s billing offices instantly.

Recognized for improving organizational competence and adeptness through extensive experience in all areas of the program management life cycle, Wayne has positioned himself as a leader in Revenue Cycle Management and has an expert ability to forge solid relationships and communicate with strategic partners on all levels, instilling confidence that the job will be completed perfectly.

Wayne has produced and managed millions in annual medical claims for offices spreading over multiple specialties and disciplines, supervised CBO activities for hospital chains with a combined revenue of over $600+ million and with multiple facilities in over 17 states, organized, trained and managed numerous direct reports into various SME groups including billing, denials management, high dollar collectors, underpayments, credits, refunds, EOB validation and high volume collection teams and directed all training and production essentials.

Wayne is an alumnus of the University of Texas at Austin.

Rilwan Ismail

Vice-President - RCM Operations

Rilwan is a management executive with over 17 years of experience in the RCM industry with verifiable success achieving revenue, margin and business objectives within start-ups and rapid-change environments. He has a proven ability to lead diverse and inclusive teams to success via the creation of customer-focused and performance-driven cultures. He also has extensive experience with Healthcare Revenue Cycle Optimization solutions and automations.

Rilwan has a bachelor’s degree in Medicine from the Saint Petersburg I. I. Mechnikov State Medical Academy and is currently pursuing an MBA in Business Administration and Management from the University of Southern Queensland. He is also a Certified Ambulance Coder and a CrossFit Level 01 Trainer.

Jack Chao

Vice President - Operations

Jack is a healthcare executive with over 10 years of Revenue Cycle Management experience focused on provider relations, operational analytics, project management, and optimization of acute and institutional healthcare workflows. He is a driven leader with strong attention to detail, effective management skills, and the ability to excel in demanding and time-sensitive environments. Jack possesses a wide variety of experience with systems implementation, clinical operations management, and the integration of technological advancements into the healthcare space. He has coordinated the implementation of revenue cycle strategies for both new and existing medical groups by tracking new markets, analyzing industry trends, and managing onboarding projects designed to develop and maintain long-term strategic partnerships with healthcare providers.

He also comes to us having effectively managed offshore teams in India and the Philippines resulting in extensive knowledge and expertise in Business Process Outsourcing settings. Jack has been in leadership roles in healthcare organizations such as Providence Health, Cedars-Sanai Medical Center, Panoramic Health, and Global Nephrology Solutions managing RCM operations for 900+ providers. Recognized for successfully improving RCM processes and driving revenue growth, Jack has also collaborated and built long-lasting relationships with third-party vendors, private equity firms, BPO companies, and financial institutions.

Jack is a Los Angeles native and received his bachelor’s degree from the University of Southern California. He enjoys traveling the world and has visited countries such as Japan, Korea, the UK, France, Dubai, and the Philippines. Jack also enjoys sports and is a big fan of the Los Angeles Rams and USC football.

 

Kiran Nair

Vice President – Operations

Kiran is a seasoned leader in the healthcare industry with more than 20 years of expertise overseeing end-to-end revenue cycle management services using a multinational delivery model. Before joining HRC, Kiran held leadership positions at HCA Parallon, where he worked to improve the efficiency of the front-end revenue cycle process and optimize the physician front office to align with standardized workflows while supporting more than 5K+ physicians and 1500 physician practices. Kiran worked at IKS Health for ten years in a range of capacities with a focus on fostering organic development and delivering excellence before joining HCA Parallon.

He is a data-driven decision-maker and strategic problem-solver who develops clever solutions and acts quickly at all organizational levels. He has vast experience in establishing process efficiency and maintaining teams’ key deliverables. He is also a hands-on leader.

Kiran joins HRC to continue leading innovations that will influence revenue cycle processes, drive insights with technology-centered solutions, and solve numerous pain points inside the customer’s revenue cycle operations. He has a demonstrated ability and extensive industry knowledge.

Kiran is based out of Atlanta, Georgia and has received both his Graduate Diploma in Business Administration and MBA from the National institute of Management in Mumbai, India. He enjoys spending time with family and spends his free time watching/playing sports and hiking.

Ron Deal

Consultant – VP RCM Operations

Ron Deal is a Healthcare Revenue Cycle Executive and result-oriented professional with 27 years of experience in start-up, re-organization and expansion in both private and corporate environments. He is influential in achieving improved productivity and quality through developing and delivering innovative programs and employer assistance.

Ron’s vast experience in large multimillion dollar healthcare organizations include managing/supervising operations, expansions, employee benefits education, employee development, recruitment, performance evaluation, accounts receivable, budgeting and forecasting, employee development, marketing and product positioning, inventory control, public relations, systems enhancements, customer support, new business development, project management, trouble shooting and problem solving.

Ron is a team builder/player and has excellent interpersonal skills, and the ability to work well with all levels of an organization. Over the years Ron had successfully obtained numerous certifications from HFMA and the HBI Revenue Cycle Academy and has a yellow belt in Lean Theory.

 

Linda Protopapas

Executive Vice President Sales

Linda has over 27 years of experience in the healthcare industry and has also a demonstrated history of working in home health care, skilled nursing, telehealth, banking and contract therapy. Linda ran her own non-medical home care and placement company for over seven years and is highly skilled in B2B sales, customer service, strategic planning, marketing strategy, Medicaid, and Medicare.

Linda has a Bachelor’s in Marketing and Finance from Baldwin-Wallace College and holds Series 5 and 7.

Linda currently resides in San Diego, CA with her husband.

Clint D. Owen

Vice President - Enterprise Sales

Clint D. Owen is a result-oriented executive, healthcare professional with over 34 years of proven track record in identifying, planning, and delivering operational and economic improvements within Revenue Cycle to healthcare organizations. Clint has gained instrumental experience in his career working with national and regional service providers in a multitude of revenue cycle segments. Clint was the managing partner of a startup collection agency from 1996 to late-2003 in west Texas, serving rural and urban Health Systems as well as physician groups. Business endeavors have given Clint the opportunity to build strong solid relationships across the United States.

Clint’s goal is to build a legacy of being a trusted resource to all that he comes in contact with ensuring their needs are met before his. Clint has built a strong reputation in successfully managing C-Level to frontline associate level relationships that carry beyond the workplace.

Clint’s passion outside of work is playing golf, traveling with his wife exploring the wine country and watching his grandkids grow and play sports.

Julie Stanfield

Senior Director - RCM Operations

Julie has over 35 years of experience in the medical/healthcare industry and extensive skills in project management, revenue cycle management, compliance, medical record audits and billing. She has handled all aspects of a physician’s office from medical records to managing a group practice of six specialty physicians and has a track record of achieving successful and timely outcomes of demos, charge capture/coding, charge entry, insurance and patient AR, payment posting and customer service. She has also worked in family medicine, obstetrics and gynecology, ENT, orthopedics and medical devices; providing her with well rounded experience in patient care, billing and compliance in any healthcare setting.

Julie has an associate degree in Liberal Arts from the Trinity Valley Community College and has completed her studies in Healthcare Administration at the Texas State University. She has a son in grad school and is also a huge baseball fan. She loves travelling, spending time at the beach and shopping at antique stores.

Julie Haluska

Vice President - Enterprise Sales

Julie is a dynamic Revenue Cycle Management Executive with a proven record of success in hospital revenue cycle. Julie has over 16 years of experience in the industry developing and implementing effective strategies to build market share, penetrate new markets, increase sales, and brand awareness. Her experience also includes strong sales and customer relationship management, networking, leadership, strategic, process improvement, digital/virtual strategies, operations and partnerships, progressive patient access and revenue cycle and healthcare technology sales within Fortune 500‘s and startup companies.

 

Julie is a past president and current board member of the HFMA San Diego Imperial Chapter. She is a HFMA Bronze, Gold and Silver and Medal of Honor Recipient. Julie also serves on the CAHAM board (California Association of Healthcare Admissions Management) and is a member of NAHAM (National Association of Healthcare Access Management). Julie received her BA in Communications and Master’s in Public Administration from Drake University. She loves living in San Diego and does a lot of volunteer work with the homeless. She loves golfing and spending a great day at the beach.

William Baus

Director of Laboratory Services Support

William has over 15 years of experience in healthcare revenue cycle management. His last decade had been entirely focused on laboratory revenue cycle management building onshore, offshore and hybrid teams to satisfy the needs of his clients. William has worked inside laboratories as the internal revenue cycle director with preview over every step in the revenue cycle process as well as managing RCM vendors. He has also worked outside the laboratory as the RCM company owner which gives him a uniquely balanced approach to servicing the revenue cycle for laboratories.

William is tirelessly focused on compliantly maximizing the revenue for laboratories, whether that is through the adoption of technology, application of deep state knowledge of payor and national coding policies or providing access to relationships that can change the bottom line for labs.

William is a resident of Carrollton, TX with twin boys that enjoy swimming, basketball and Roblox.

Christina Moore

Director of RCM Operations

Christina Moore is an effective leader with over 15 years in all aspects of the revenue cycle operations, specializing in client account management, business operations and data analysis. She also has a vast knowledge in system implementation and data management.

Christina has a knack for always finding the most critical need in a situation and successfully strategizing to ensure that need is filled. She has supported and managed millions of dollars in accounts receivable for some of the largest hospital systems in the US.

Her experience includes collections, customer service, billing, cash posting, patient access, denial management, and bad debt offloads for the University of Colorado Health System, University of Pennsylvania Health System and Northwestern University Health System. Her knowledge spans through many different specialties, family practice, gynecology, oncology, sleep medicine, behavioral health and chemical dependency; facility and physician.

Christina is best recognized for increasing cash collections and decreasing aged accounts receivable.

Hipolito (Paul) Lewis

Director – Operations

Paul is an executive with over 20 years of experience in managing large scale multi-site call center operations, B2B/B2C sales, customer care, RCM, and collections in several industry verticals. He has worked with multiple technology solutions and has led over 250 outsourced and in-house operations and complex system implementations. He is results oriented, strategic, and adept at identifying and solving problems, and building high performing teams.

Paul joins us from Air Methods Corp, where he last held the position of Director – Revenue Cycle (Emergency Air Medical Transportation). In his role, Paul successfully served as strategic leader for all aspects of the revenue cycle center and oversaw a team that was responsible for all in-network, out of network commercial, workers compensation, auto, legal recovery, quality assurance, process improvements, and private pay revenue.

Paul is married with 3 beautiful children which keeps him very active throughout the year. On weekends you will find them at sporting events, hiking, traveling to new places, camping, but most importantly riding their UTV/ATVs in the desert and spending time as a family. Paul is furthering his education at Cal State San Bernardino and has a Green Belt certification in Lean Six Sigma.

Melissa Soich

Associate Director of Operations

Melissa has over 13 years of Revenue Cycle Management experience in Healthcare. Melissa comes to us from Envision Physician Services, where her responsibilities included the effective end to end management of Anesthesia billing for 4 hospitals and 12 Ambulatory Surgery Centers (ASCs) in Central Florida. Previously, she spent 9 years at McKesson Corporation demonstrating success in overseeing daily operations of Radiology Billing for Hospitals, Physician offices, and Mobile Imaging clients across the United States. As a visionary leader, Melissa leverages excellent leadership and teamwork skills in order to ensure that objectives are completed on time for delivery to the client.

Melissa holds AS degrees from South University in both Business Administration and Accounting. Her ability to quickly assess situations and learn on the spot has enabled her to make far reaching decisions for the company, contributing to growth and fostering a welcoming environment for employees.

Melissa is a Florida native, married with two children, and in her spare time enjoys traveling and spending time with her family outdoors.

Benjamin Stokes

Associate Director of Operations

Benjamin Stokes is an energetic, young leader in the Healthcare RCM industry. Prior to joining HealthRecon Connect he served as a dual role Business Services and Network Development Representative at Vantage Health Plan where he led the network and market expansion in the state of Mississippi and South Louisiana parishes. He has a strong passion for excellent client relations and team leadership and development.

Benjamin has strong ties to his local community of Monroe, Louisiana. He is a 2014 graduate of the University of Louisiana at Monroe where he served as the Theta Chi chapter President of the Kappa Sigma Fraternity. He is involved in the Louisiana HFMA chapter, and other local organizations. While not working he enjoys spending time with his wife, Kelsey, a local veterinarian and their children Bennett and Catherine. He enjoys upland hunting, hiking, and traveling with his family.

Ananda Seay

Regional Account Manager

Ananda Seay is a healthcare expert and leader with over 20 years of experience. She has excellent management skills, which drives resolution for the completion of any task assigned. She has the knowledge and skillset to manage, as well as the coordination to execute all aspects of the revenue cycle process. Her past experiences include cycle billing, hospital, clinic, laboratory, and home health/hospice.

Ananda has over 13 years of laboratory experience including operations, clinic management, and compliance. During her time at Woodbury Clinical Laboratory and the American Esoteric Laboratory, she was able to build a company with an excellent reputation for providing cost-effective resources to the community. She was also able to forge strong client relationships and deliver excellence. During her tenure with the organization, the organization received the Future 50 Small Business Top Revenue recognition for 3 years. Ananda also served as a consultant for the American Esoteric Laboratory.

Over the past five years, Ananda has worked in different leadership roles such as account payables, receivables, and human resources and is familiar with all aspects of daily operations and functions of facilities. Ananda wore many hats; some of her roles were safety committee chairwoman, payroll administrator, and employee relations. After being in a leadership role at Accordias, Ananda joined the HealthRecon Connect account management team after a period of two years.

Ananda holds a Bachelor of Business Administration from Fisk University and loves spending time with her family. Her hobbies include swimming, reading books, and traveling.

Anah Khan

Revenue Cycle Client Services Manager

Anah has over 10 years of healthcare and tech industry experience. She has a Bachelor’s in Public Health from the University of Houston. She is hoping to help create improvements to the revenue cycle process with her combined healthcare and technical expertise. Her goal is to ultimately help the company reach new heights.

 

Anah is originally from Chicago and moved to Texas about 5 years ago after she got married. She is currently in the process of completing her Master’s in Public Health from the University of Texas. Anah loves travelling. She also runs a fitness group with her husband and enjoys teaching virtual workout classes. She loves powerlifting but lately the only thing she has been lifting is her 1-year-old daughter up and down the stairs. She is a big foodie and loves learning to cook new dishes. She enjoys spending weekends with her family.

Shelley Duncan, CPC

Associate Director of Coding

Shelley Duncan is a result focused, highly motivated professional with a career spanning over 26 years in the medical billing and coding arena. Shelley has a background in medical billing, coding, chart review, and revenue cycle management in the following fields: physician office, ambulatory surgery center, outpatient surgery, ancillary services, inpatient, anesthesia, therapy, and chiropractic.

Shelley holds a CPC certification from AAPC, an AA Degree from Spartanburg Community College, and a BA Degree in Psychology from Converse College. She attributes her success to her ability to develop and implement a well-focused strategic approach and motivational leadership skills. Shelley has instructed over 400 students at the local community college in coding preparation to attain their CPC credentials from the AAPC.

Shelley is originally from outside of Nashville, TN but now resides in Spartanburg, SC. She enjoys spending time with her amazing husband and spoiling their 12 grandchildren.

Wade McFaul

Compliance Officer

Mr. McFaul retired after 25 years of service with the U.S. Department of Health and Human Services, Office of the Inspector General.  During his tenure with the OIG, Mr. McFaul worked various cases as a Special Agent, and supervised Special Agents as an Assistant Special Agent in Charge/Supervisory Special Agent. The matters handled by Mr. McFaul included hospitals, physicians, clinics, laboratories, durable medical equipment suppliers, diagnostic testing centers, and pharmacies. Healthcare fraud investigation subject matters included allegations of kickbacks, billing for services not rendered, identity theft, money laundering, medically unnecessary services, mail fraud, wire fraud, safe harbor violations, Stark law violations, upcoding, diversion, and unbundling.

Mr. McFaul supervised agents in the OIG’s Los Angeles Regional, Honolulu Field, Las Vegas Field and San Diego Field offices, and coordinated with criminal and civil prosecutors in the Central and Southern District of California, District of Hawaii, and the District of Nevada.

During his tenure, Mr. McFaul worked with numerous partner agencies including the Centers for Medicare & Medicaid Services, FBI, Medicaid Fraud Control Units, DEA, IRS, ICE, and DOD, and various non-governmental contractors.   Moreover, he supervised the Los Angeles Medicare Fraud Strike Force for five years, resulting in 105 indictments, 47 convictions and more than $32 million in restitution.

Mr. McFaul was both a case agent and supervisor for a six year joint undercover operation with the FBI and numerous other partner agencies. He provided the predication for the operation which ultimately resulted in 22 convictions and more than $13 million in savings to the Medicare trust fund.

He worked, and later supervised a joint undercover case with Immigration and Customs Enforcement involving money laundering Medicare checks through a confidential informant. The project involved monitoring more than 2,000 calls via a Title III wiretap and numerous consensually monitored informant/subject meetings.

He supervised HHS involvement in the Eurasian Organized Crime Task Force and the HHS/DEA tactical diversion task force.

After retiring he worked with the National Benefit Integrity, Medicare Drug intermediary (MEDIC) investigating Medicare Part D Prescription Drug fraud cases.

Mr. McFaul served as a fraud investigations and audits Subject Matter Expert helping clients understand and navigate CMS audits, audits by government intermediaries and private insurance carriers.

Dr. Alberto J. Montero, MD, MBA, CPHQ

Compliance Advisory Panel

Dr. Montero is clinical director of the Breast Cancer Medical Oncology Program at University Hospitals Seidman Cancer Center and an associate professor of medicine at Case Western Reserve University School of Medicine. He is board certified in medical oncology by the American Board of Internal Medicine.

Dr. Montero has been in academic practice for over 13 years and has demonstrated a strong track record of clinical research in breast cancer. Prior to joining the UH Seidman Cancer Center team, Dr. Montero spent seven years at the Cleveland Clinic, where he served as a staff physician in the hematology and oncology department, as well as chief quality improvement officer and patient experience officer. Before that, Dr. Montero was on staff at University of Miami Sylvester Cancer Center as Breast Cancer Site Disease Group co-leader, and at the Medical University of South Carolina Division of Hematology/Oncology.

Dr. Montero graduated summa cum laude with a Bachelor of Arts degree at University of Texas at Austin and earned his medical degree from University of Texas, Galveston. He also earned his MBA at University of Miami School of Business. He completed his internal medicine residency training at University of Texas Health Science Center at Houston and his hematology-oncology fellowship at University of Texas M.D. Anderson Cancer Center.

Dr. Montero is very active in breast cancer research and has served as Principal Investigator in numerous clinical trials. He has over 100 peer-reviewed publications. He has served on numerous committees and editorial boards, including serving as associate editor for Breast Cancer Research & Treatment, and recently has served as a reviewer and study chair for the Department of Defense Breast Cancer Research Program (BCRP). He is a member of several professional societies, including American Society of Clinical Oncology, American Association of Cancer Research, and Society for Immunotherapy of Cancer.

Honors and awards Dr. Montero has received include membership in the Beta Gamma Sigma Honor Society, the Papanicolaou Corps for Cancer Research Pap Corps Fellowship, and the ASCO/AACR Methods in Cancer Research Workshop and School of Breast Oncology Course travel awards.

Dr. John McHenry, MD

Compliance Advisory Panel

Dr. John McHenry, MD is a Cardiology Specialist based in Salt Lake City, Utah. He received his medical degree from University of California San Francisco School of Medicine and has been in practice for more than 33 years. Dr. McHenry also has the following credentials. 

  • Diplomate, American Board of Internal Medicine, Cardiovascular Disease
  • Diplomate, Certification Board of Nuclear Cardiology
  • Diplomate, National Board of Echocardiography, Adult Comprehensive Echocardiography
  • Diplomate, Certification Board of Cardiovascular Computed Tomography
  • Diplomate, American Board of Internal Medicine, Internal Medicine
  • Diplomate, National Board of Medical Examiners, Physician & Surgeon
  • Colonel (Ret), Medical Corp, United States Army
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