Our X Factor

  • Experienced Executive Team

    • Founders with over 15 years at CX level managing large scale Global Operations
    • Experienced leading previous US based Healthcare Services and Solutions Companies to Inc500
    • Relationships with key Industry Stakeholders
    • Expertise in end to end back office processes
  • Economic Value add

    • Enable access to full Revenue potential
    • Guaranteed Increase in cash flow
    • Augmented Resource model that drives ongoing cost reductions
  • Risk Sharing Long-term Partnership

    • Outcome based partnership model – % of Client revenue based pricing model
    • Access a pool of trained Experts – built in contingency vs. dependency on internal staff
    • Access to industry best practices and Benchmarking
    • Committed, aligned and long-term Partnership
  • Strong International Presence

    • Backed by the BPO Connect Group www.bpoconnect.com.au
    • Group’s other Services include – Finance & Accounting, Legal Services, IT Services, Mortgage Services etc.
    • 1000 trained staff &> 10 years of experience
    • Global Presence – 13 Global Offices including the US, UK & Australia
  • Quality, Compliance and Security

    • ISO 9001 certified for Quality Management & ISO27001 – for Information Security
    • Industry Compliant Processes and ongoing training
    • Ongoing risk identification & contingency planning
  • Operations Excellence

    • SLA driven engagement model
    • Knowledge Management framework
    • Experienced Operations team
    • Continuous improvement framework

From Our Blog


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