About Us

HealthRecon brings nearly three decades of deep domain experience, cutting-edge analytics, automated workflow solutions and compliant and benchmark defining processes to help healthcare providers improve & accelerate cashflow, increase patient focus and manage their revenue cycle with more ease and peace of mind.

 

Our Vision

To create “Raving Fans” by enabling the fastest and most transparent payment cycle for our customers.

 

Our Mission

To offer the most customer-centric, data-driven and technologically advanced revenue cycle solutions that improve cashflow and patient outcomes for our customers.

 

The HRC Difference – CREDO

 

Client Value Creation

It is important to know our customers and what a successful outcome means to them. HRC is always looking for ways to deliver the best possible service and we treat a win for them as a win for us. We are able to accomplish this because we pay attention to detail in every conversation. It is important to stay in constant contact and respond on time, every time.

Reaching for Excellence

We maintain expected quality standards in everything we do and display genuine passion for learning, research and asking questions to expand our knowledge of our customer and the industry. We strive to apply and share our growing knowledge for better delivery of services and are open to feedback and constructive criticism to continuously grow and improve important relationships we build with each other and our customers.

 

Ethics, Integrity, Transparency

HRC strives to maintain full confidentiality of client information and takes responsibility for the integrity of every delivery and outcome. Our team gives credit where it’s due and maintains the utmost integrity and transparency in all of our day-to-day actions. We respect colleagues, competitors, and customers, avoiding conflicts of interest and handling all information responsibly.

Display of Stewardship

The HRC team behaves in a manner that demonstrates the integrity and values of our company brand by setting positive examples both on a professional and personal level. We avoid waste, whether is of time or company resources. We empower team-members through collaboration participative management and coach, mentor and provide constructive feedback to create positive team improvements. Each team-member is involved in the immediate community and the wider community.

 

One team

We understand that we all belong to one family at HRC. We respect and value differences between each other and avoid discrimination, harassment, and intimidation at all costs. We foster collaboration among team members, stressing the importance of helping one another and sharing our knowledge. We value each others’ personal time and personal space, but also respect that each member is a reflection of the team.

 
 

Why HealthRecon?

 

We are all about results. We are obsessed with redefining the Industry and driving unparallel results that would outperform every Industry benchmark.

Experienced Executive team

  • Average tenure > 25 years
  • Expertise in managing large scale Global Operations
  • Relationships with key Industry Stakeholders
  • Experience in leading US Healthcare Services and Solutions Companies into the Inc 500 list

Strong International Presence

  • Expertise in international healthcare systems
  • 13 global offices including the US, UK & Australia
  • Diversified portfolio offered by Group – Finance & Accounting, Legal Services, IT Services etc.
  • 1000 trained staff & >15 years of experience

Concierge Model

  • Dedicated Account team
  • Dedicated US Account Manager
  • Weekly status review calls
  • Monthly onsite meetings
  • Structured communication protocol
  • Customized reporting and analytics

Quality, Compliance and Security

  • HIPAA compliant processes
  • ISO 9001 compliance
  • ISO 27001 compliance
  • Ongoing risk identification & contingency planning

Risk Sharing Long-term Partnership

  • Outcome based engagement model
  • Access to a pool of trained experts – built in contingency vs. dependency on internal staff
  • Access to industry best practices and benchmarking
  • Committed, aligned and long-term partnership

Operational Excellence

  • Analytics driven processes
  • Transparency and visibility via Client portal
  • SLA driven engagement model
  • Knowledge management framework
  • Continuous improvement framework

Leadership Team

HealthRecon brings nearly three decades of deep domain experience, cutting-edge analytics, automated workflow solutions and compliant and benchmark defining processes to help healthcare providers improve & accelerate cashflow, increase patient focus and manage their revenue cycle with more ease and peace of mind.

Engage the Experts – Start the conversation today

Denver Fernando

Chief Executive Officer

Denver is a trusted advisor and an experienced Senior Management Executive with over 18 years of US Healthcare experience helping GPs, Specialists, ASCs, Hospitals, Ancillary Care and Allied Care Providers achieve ...

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Brett Walker

Chief Operations Officer

Brett Walker, the founding partner and COO of HealthRecon Connect is a 25-year revenue cycle management veteran who has managed large CBOs that billed and collected for an array of ...

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Chris Joiner

Chief Consulting Officer

Chris Joiner is an innovative healthcare leader, driven to improve the healthcare process through focused on results. Experienced in revenue cycle, financial operations and management, information technology, as well as ...

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Thilini Ekanayake

Chief People Officer

As the Chief People Officer, Thilini helps shape the overall People Strategy for HealthRecon Connect. With over 15 years of experience in both HR specialist and generalist disciplines, Thilini has a ...

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Wayne Rodriguez

Vice-President - RCM Operations

Wayne is a dynamic and accomplished business consultant with an exemplary track record of providing the vision and leadership for domestic organizations. He utilizes tireless attention to detail, insatiable work ...

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Dawn Bailey Small

Vice-President – Client Services

Dawn serves as Vice President, Client Services where she is passionate for driving customer lifetime value. With more than 20 years of demonstrated history of strategic healthcare revenue cycle operations for ...

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Linda Protopapas

Executive Vice President Sales

Linda has over 27 years of experience in the healthcare industry and has also a demonstrated history of working in home health care, skilled nursing, telehealth, banking and contract therapy. Linda ...

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Melissa Soich

Associate Director of Operations

Melissa has over 13 years of Revenue Cycle Management experience in Healthcare. Melissa comes to us from Envision Physician Services, where her responsibilities included the effective end to end management of ...

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Benjamin Stokes

Associate Director of Operations

Benjamin Stokes is an energetic, young leader in the Healthcare RCM industry. Prior to joining HealthRecon Connect he served as a dual role Business Services and Network Development Representative at ...

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Michael Hurley

Associate Director of Operations

Michael is a senior manager with 20 years of extensive experience in Healthcare Financial and Revenue Cycle Management. He is skilled in government defined healthcare management guidelines, auditing, Medicare and insurance ...

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Joy Cleveland

Associate Director of Operations

Joy is a current North Carolina resident with over 10 years of experience leading all facets of Revenue Cycle Management. She began her career in her native city Los Angeles as ...

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William Baus

Director of Laboratory Services Support

William has over 15 years of experience in healthcare revenue cycle management. His last decade had been entirely focused on laboratory revenue cycle management building onshore, offshore and hybrid teams to ...

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Christina Moore-Dortch

Associate Director of Operations

Christina is an effective leader with over 15 years in all aspects of the revenue cycle operations, specializing in client account management, business operations and data analysis. She also has a ...

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Ananda Seay

Regional Account Manager

Ananda Seay is a healthcare expert and leader with over 20 years of experience. She has excellent management skills, which drives resolution for the completion of any task assigned. She has ...

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Shelley Duncan, CPC

National Coding and Account Manager

Shelley Duncan is a result focused, highly motivated professional with a career spanning over 26 years in the medical billing and coding arena. Shelley has a background in medical billing, coding, ...

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