HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a Signatory Participant of the United Nations Global Compact.
We are looking for Customer Service Representative’s to join our team. Please review the criteria and other information listed below thoroughly prior to applying. Please pay specific attention to the work week, shift details and other features of the job.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Customer Service Representative
Work Week:
Monday to Friday
Shift:
7.30pm to 4.00am Sri Lankan Standard Time (Night Shift)
Other Features:
US calendar applicable
Responsibilities:
- Answer customer phone calls and provide them with the information as requested.
- Provide exceptional customer support on every phone call.
- Resolve customer complaints where possible – in a fair manner.
- Escalate customer concerns to managers and supervisors as needed.
- Maintain current knowledge about company services portfolio and products.
- Efficiently follow the daily production targets specified by the management.
- Generate client-based reports for the weekly calls based on priority levels.
- Ensure daily priority tasks are carried out.
- Ensure responses to all internal e-mails within the shift time.
- Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
Qualifications/Criteria:
- Graduate in any field.
- Minimum 2 years of previous customer service experience.
- Experience in healthcare industry is preferred.
- Ability to quickly survey vast amounts of information to answer customers’ questions.
- Exceptional verbal communication skills.
- Ability to work with MS Office package.
