HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a Signatory Participant of the United Nations Global Compact.
We are currently on the lookout for a Manager Operations who would embody our ‘Raving Fans’ focus. A dynamic professional who is passionate about relationship management, working collaboratively with the operations delivery team towards developing trust. Please review the criteria and other information listed below thoroughly prior to applying. Please pay specific attention to the work week, shift details and other features of the job.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Manager Operations
Work Week:
Monday to Friday
Shift:
7.30pm to 4.00am Sri Lankan Standard Time (Night Shift)
Other Features:
Full-time
US calendar applicable
Responsibilities:
- Able to independently manage and be responsible for a client vertical, managing operational excellence, client relationships and people
- Responsible for the development, implementation, and monitoring of MIS Statements for tracking the operational and transactional performance
- Streamlining of internal controls and ensuring efficiencies
- Proven expertise in managing large teams and being responsible for team KPI delivery, mentor others in developing leadership behaviours. Hire, manage and develop high performing teams
- Identify individual strengths of team members and actively foster career advancement
- Effectively apply best practices to all strategic decisions. Solve complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality
- Maximum resources for the greater good of the organization
Qualifications/Criteria:
- Possess a professional background with a Bachelor’s Degree / professional qualification
- At least 9 years of total experience of which at least 7 years at people management
- RCM experience is an advantage
- Working knowledge of budgeting, capacity planning and process automation
- Proficiency in the use of MS Office tools
- Ability to function well in a fast-paced pressurized work environment
