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HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a Signatory Participant of the United Nations Global Compact.

We have exciting opportunities for Operation Analyst’s / Senior Operation Analyst’s – Patient Statement to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy:
Operation Analyst / Senior Operation Analyst – Patient Statement

Work Week:
Monday to Friday

Shift Window:
8.00am to 5.00pm SLST (Day shift)

Other Features:
Full-time
US calendar applicable

Responsibilities:

  • Daily statements to be carried out efficiently according to the daily production targets specified by management.
  • Generate 30 plus patient AR reports, analyze, and generate based on priority levels.
  • Ensure statements generated to valid address to avoid returned mails.
  • Ensure proper analysis being done before generating statements and internal gaps are identified eliminated and provide feedback to the respective stakeholders as appropriate.
  • Assist patient customer services team for patient queries and provide necessary feedback within the TAT.
  • Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
  • Ensure QA reports are reviewed, fixed and responded back to the QA teams within 24 hours.
  • Ensure to responded back to all internal e-mails within the shift time.
  • Daily and Weekly assigned reports to be shared within the given timelines.
  • Ensure to update SOPs in a timely manner and according to the required level.
  • Conduct random QA on a percentage decided by the management.
  • Perform QA daily if allocated and ensure to share QA reports with the relevant personnel.
  • Patient statement quality to be maintained at 98% accuracy or greater.
  • Conduct training to newcomers on the job specific functions.

 

Qualifications/Criteria:

  • Bachelor’s degree in Finance, Healthcare, Business, or related field.
  • At least 2 years experience in RCM Operations.
  • Passion for solving problems.
  • Ability to work with MS Office package.
  • Good written and verbal communication skills.
  • Ability to work under pressure.

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