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HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a Signatory Participant of the United Nations Global Compact.

We are looking for RCM Labs / Physicians Training Specialist to join our Technical Training team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy:
RCM Labs / Physicians Training Specialist

Work Week:
Monday to Friday

Shift Window:
8:00am to 10:00pm SLST (9-hour shift)

Other Features:
US calendar applicable


  • Own the delivery, data management, and improvement of technical training programs during the induction process.
  • Conduct post-induction assessments to evaluate newcomers before assigning them to their respective jobs.
  • Deliver training sessions on RCM compliance, such as HIPAA.
  • Maintain training-related data and ensure adherence to reporting timelines.
  • Keep all technical training documentation in compliance with the company’s requirements.
  • Conduct Level 1 and Level 2 training modules as necessary.
  • Stay updated on industry trends and changes and incorporate relevant information into training materials.
  • Be willing to understand and cater to diverse client portfolios, delivering client-specific trainings when required.
  • Should be able to manage admin tasks – creating training reports, publishing dashboards, sending out invites for Training batches & other meetings requested.



  • Bachelor’s degree in a relevant field or an equivalent professional qualification.
  • Minimum 3 years of US Healthcare RCM experience, with expertise covering all key areas of operations.
  • Minimum 1 year as a Trainer.
  • Understanding of end-to-end process of RCM (Revenue Cycle Management) experience is preferred.
  • Deep understanding of RCM Collections process is a mandate.
  • Training certification from a recognized professional body, demonstrating expertise as a trainer.
  • Proficiency in managing multiple practice management systems and Electronic Medical Records/Laboratory Information Systems (EMR/LIS).
  • Demonstrated track record of successfully delivering and designing training programs.
  • Strong computer literacy, including advanced proficiency in Microsoft Office applications.
  • Exceptional written and verbal communication skills, with the ability to effectively convey complex information.
  • Ability to thrive in high-pressure environments and deliver results under tight deadlines.
  • Meticulous attention to detail, ensuring accuracy and precision in all training-related tasks.

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