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HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a Signatory Participant of the United Nations Global Compact.

We are looking for Senior Operations Analyst / Specialist – Onboarding to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy:
Senior Operations Analyst / Specialist – Onboarding

Work Week:
Monday to Friday

Shift Window:
7:30pm to 4:00am SLST (Night shift)

Other Features:
US calendar applicable


  • Client data collection: Gather and accurately input client data and information into the onboarding systems or databases, ensuring completeness and integrity of the data.
  • Document processing: Process necessary documents and paperwork for client onboarding, adhering to established procedures and timelines.
  • Coordination and communication: Coordinate with internal teams, such as sales, operations, and IT, to ensure smooth handover and transfer of client information, as well as effective communication throughout the onboarding process.
  • Client setup: Set up client accounts and profiles in relevant systems, ensuring accuracy and alignment with client requirements and specifications.
  • Onboarding support: Assist the Team Lead in executing onboarding tasks and activities, providing necessary support to ensure timely completion.
  • Issue resolution: Address and resolve routine client inquiries or issues related to onboarding, escalating complex or critical issues to the appropriate channels.
  • Compliance adherence: Ensure compliance with relevant regulations and company policies, such as data protection, privacy, and security standards, during the client onboarding process.
  • Data validation and verification: Validate and verify client data accuracy, conducting necessary checks and audits to maintain data integrity.
  • Reporting and documentation: Maintain accurate and up-to-date documentation of client onboarding activities, generate reports as required, and contribute to process documentation improvements.
  • Team collaboration: Collaborate effectively with the Client Onboarding Senior Operations Analyst and other team members, actively participating in team meetings, sharing insights, and contributing to process improvement initiatives.



  • Partially qualified in any degree / professional qualification.
  • 2+ years’ experience in RCM Operations and at least six months experience in Credentialing.
  • RCM or Payer Credentialing Operations knowledge will be an advantage.
  • Ability to work with MS Office package.
  • Good written and verbal communication skills.
  • Ability to work under pressure.

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