HealthRecon Connect Logo
  • Full Time
  • India

HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka for five consecutive years and was adjudged one of the 40 Best Workplaces in Sri Lanka in 2021. HealthRecon is also a Signatory Participant of the United Nations Global Compact.

We have exciting opportunities for Specialist – Client Onboarding to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy:
Specialist – Client Onboarding

Work Week:
Monday to Friday

Other Features:
US calendar applicable

Key Responsibilities:

  • Process analysis: Independently analyze onboarding processes, workflows, and systems, identifying areas for improvement and optimization to enhance efficiency and effectiveness, while collaborating with the team to gather insights and perspectives.
  • Data analysis: Conduct independent data collection, analysis, and interpretation to identify trends and patterns in onboarding activities, contributing valuable insights to the team’s decision-making process.
  • Operational efficiency: Collaborate with the team to develop and implement strategies that streamline onboarding processes, reduce redundancies, and improve operational efficiency, leveraging individual expertise and actively participating in team discussions and initiatives.
  • Performance metrics: Define and independently track key performance metrics and indicators to measure the effectiveness and efficiency of onboarding processes, providing individual insights and recommendations to improve performance.
  • Documentation and standardization: Contribute individually and as part of the team to the development and maintenance of documentation, including standard operating procedures (SOPs) and best practices, ensuring accuracy, clarity, and consistency.
  • System enhancements: Collaborate with IT and other stakeholders, leveraging individual insights and expertise, to identify opportunities for system enhancements or automation solutions that optimize the onboarding process.
  • Cross-functional collaboration: Collaborate effectively with various teams, actively participating in cross-functional meetings and discussions, sharing individual insights, and coordinating efforts to ensure seamless communication and alignment throughout the onboarding process.
  • Quality assurance: Independently conduct audits and quality checks on onboarding activities, ensuring compliance, accuracy, and adherence to company policies and procedures, actively collaborating with the team to maintain high standards.
  • Training and support: Provide individual expertise and support to team members involved in the onboarding process, sharing knowledge, best practices, and guidance to ensure their success and foster a culture of continuous learning within the team.
  • Continuous improvement: Actively contribute individual insights and ideas for continuous improvement, proactively identifying opportunities to optimize onboarding processes, workflows, and tools, while collaborating with the team to implement enhancements.



  • Three years’ experience in RCM operations and at least one year experience in client onboarding / credentialing.
  • Partially qualified in any degree/professional qualification
  • Ability to work with MS Office package.
  • RCM or Payer Credentialing Operations knowledge is a plus
  • Good written and verbal communication skills.
  • Ability to work under pressure.

Let HealthRecon Connect be your partner in success.

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