HealthRecon Connect Logo

THE TEAM

We believe that our people are the key to our success. Our company culture is grounded in a strong set of values that guide everything we do.

Denver Fernando

Chief Executive Officer

Denver is a trusted advisor and an experienced Senior Management Executive with over 18 years of US Healthcare experience helping GPs, Specialists, ASCs, Hospitals, Ancillary…

Brett Walker

Chief Client Success Officer

Brett Walker, the founding partner and CCSO of HealthRecon Connect is a 25-year revenue cycle management veteran who has managed large CBOs that billed and collected for an array of ancillary…

thilini ekanayake, chief people officer at healthrecon connect

Thilini Ekanayake

Chief People Officer

As the Chief People Officer, Thilini helps shape the overall People Strategy for HealthRecon Connect. With over 15 years of experience in both HR specialist and generalist disciplines, Thilini has a…

Rick Chitty

Chief Commercial Officer

Over his 20+ year career, Rick has held senior leadership roles across multiple healthcare business platforms with private and Fortune 100 organizations…

Jaya Gupta

Senior Vice President - People

Jaya is a dynamic and proven business leader with over 24 years of diverse experience in leading global learning and development, human resources, operations, and first line of defense…

Rilwan Ismail

Vice President - RCM Operations

Rilwan is a management executive with over 17 years of experience in the RCM industry with verifiable success achieving revenue, margin and business objectives within start-ups…

Linda Protopapas

Executive Vice President Sales

Linda has over 27 years of experience in the healthcare industry and has also a demonstrated history of working in home health care, skilled nursing, telehealth, banking and contract…

Julie Stanfield

Senior Director - RCM Operations

Julie has over 35 years of experience in the medical/healthcare industry and extensive skills in project management, revenue cycle management, compliance, medical record audits and billing…

William Baus

Director of Laboratory Services Support

William has over 15 years of experience in healthcare revenue cycle management. His last decade had been entirely focused on laboratory revenue cycle management building onshore…

Tarshann Washington

Director - RCM Operations

Tarshann is a healthcare executive with over 20 years of progressive experience in revenue cycle redesign and operational development for major healthcare providers across…

Cortnie Simmons Hordge, MHA, RHIA, CCS, CDIP, PMP, FAHIMA

Director – Coding

Cortnie is a passionate, strategic-thinking, result-driven, dynamic professional with an impressive career of over 22 years in the healthcare industry. She comes with a plethora…

Benjamin Stokes

Director of Onboarding

Benjamin Stokes is an energetic, young leader in the Healthcare RCM industry. Prior to joining HealthRecon Connect he served as a dual role Business Services and Network Development…

Wade McFaul

Compliance Officer

Mr. McFaul retired after 25 years of service with the U.S. Department of Health and Human Services, Office of the Inspector General. During his tenure with the OIG, Mr. McFaul worked…

Dr. Alberto J. Montero, MD, MBA, CPHQ

Compliance Advisory Panel

Dr. Montero is clinical director of the Breast Cancer Medical Oncology Program at University Hospitals Seidman Cancer Center and an associate professor of medicine at…

Dr. John McHenry, MD

Compliance Advisory Panel

Dr. John McHenry, MD is a Cardiology Specialist based in Salt Lake City, Utah. He received his medical degree from University of California San Francisco School of Medicine and has been in…

M. Rajaram

Advisor

With an illustrious career spanning decades in the legal industry, M. Rajaram brings a wealth of experience and a stellar reputation to our organization. He is widely recognized as a leading expert…

Denver Fernando

Chief Executive Officer

Denver is a trusted advisor and an experienced Senior Management Executive with over 18 years of US Healthcare experience helping GPs, Specialists, ASCs, Hospitals, Ancillary Care and Allied Care Providers achieve sustainable revenue growth and financial stability.

His experience includes setting up and managing large scale global delivery centers and leveraging many reputed healthcare, IT and related service providers in enabling end-to-end Revenue Cycle Management, Revenue Cycle Transformation, Healthcare Analytics and consulting services and solutions. Denver has an expert understanding of the healthcare system, key drivers, best practices, disruptive technologies and emerging healthcare delivery models. He is passionate in the use of technology and advanced statistical modelling to drive quality outcomes in patient care and satisfaction levels while reducing costs and increasing revenue for healthcare providers.

Denver holds a First-Class BSc (Hons) in Technology and Computing from the University of Portsmouth, UK, and an MBA (Finance) from the University of Leicester, UK. He currently lives in Melbourne, Australia with his wife and 3 children.

Brett Walker

Chief Client Success Officer

Brett Walker, the founding partner and CCSO of HealthRecon Connect is a 25-year revenue cycle management veteran who has managed large CBOs that billed and collected for an array of ancillary and acute organizations. Through his philosophy of operational excellence and leadership development, Brett successfully increased the net revenue at all the organizations overseen by the CBOs he managed.

Brett has demonstrated an execution-oriented success record, improving clients’ cashflow and increasing their time to collect. Brett has seen his clients have an average reduction in time to collect of 21 days and increased up to $223 million in cash per year for organizations he has managed. His specific areas of expertise are in large CBO Management, Hospital Revenue Cycle, RCM Strategies and Solutions as well as leadership development and mentoring.

Brett specializes in applying his RCM expertise and industry knowledge to find unique and strategic ways to increase and maintain net revenue yield for his clients. His knowledge not only includes work with many small practices and groups, but also management with organizations such as Gentiva Health, Children’s Medical Center Dallas, and Dignity Health. Billing and collecting in multiple ancillary and acute organizations have given Brett a diversified perspective on the connections between all areas of the revenue cycle process and how to work with regional and national payers to reduce denials and increase payment adjudication timelines.

thilini ekanayake, chief people officer at healthrecon connect

Thilini Ekanayake

Chief People Officer

As the Chief People Officer, Thilini helps shape the overall People Strategy for HealthRecon Connect. With over 15 years of experience in both HR specialist and generalist disciplines, Thilini has a deep domain knowledge of Human Capital Management within the Business Process Management Industry. While she is passionate about learning and development and technology enabled HR services, she drives the overall strategy for Human Capital Management for HRC in her current role. Her Industry experience includes 15+ years in the BPO/KPO space, Revenue Cycle Management, Finance and Accounting. During her career, Thilini has worked with multicultural teams and has supported global operations, whilst adhering to international quality and process improvement standards and industry best practices.

Thilini holds an MBA from the University of Colombo and a BA in Business Administration from the University of London.

A mother of one and an Entrepreneur, Thilini also plays an advisory role for the BPO Connect Group of companies.

Rick Chitty

Chief Commercial Officer

Over his 20+ year career, Rick has held senior leadership roles across multiple healthcare business platforms with private and Fortune 100 organizations. Rick brings extensive experience and leadership in the areas of organizational and sales execution, business planning, organizational design, marketing functionality, product development, strategic partnerships, M&A, and team development.

Rick holds a Bachelor of Business Administration from Harding University and a Master of Business Administration degree from Louisiana Tech University.

Jaya Gupta

Senior Vice President - People

Jaya is a dynamic and proven business leader with over 24 years of diverse experience in leading global learning and development, human resources, operations, and first line of defense (regulatory, compliance, audits) in both India and the US. She has driven transformation and automation through innovative solutions, analytical insights, and collaborative partnerships in multiple global matrixed environments.

As a Certified LSS Green Belt, Jaya has successfully led projects to improve colleague performance and customer experience while automating controls to reduce business risks. As a HR and Training Leader, Jaya has managed and co-owned P&Ls of ~USD 200M. Her responsibilities included managing E2E of colleague lifecycle ranging from talent acquisition, training and development, driving retention, talent strategy and assessment, succession planning, total rewards, and driving DEI and CSR initiatives. She is very passionate about Talent Development and brings 10+ years of coaching experience across organizations with expertise across career transitions and growth, competency development, personality development, brand consulting, and wellness.

Jaya joins us from American Express, where she held the position of Vice President – Enterprise Testing, Operational Excellence. In her role, she led the first line of defense for regulatory and procedural risks testing, including outside agency audits across global markets, 20+ languages, covering 25,000+ colleagues with ~500 multicultural teams across 10 global locations.

Jaya earned her Bachelor’s degree in Retail & Trade from the University of Delhi and her Post Graduate Diploma in Marketing and Sales Management from the Rajendra Prasad Institute of Communication and Management. She is formally trained and certified on ‘The Art and Science of Coaching’ program from Erickson Coaching International and is currently pursuing her ACC/PCC certification from the International Coaching Federation.

On the personal front, Jaya is an avid traveler who has explored over 25 countries and 80 cities. This has provided her with the opportunity to experience new cultures, locations, cuisines, music, and interaction with diverse people from around the world.

Rilwan Ismail

Vice President - RCM Operations

Rilwan is a management executive with over 17 years of experience in the RCM industry with verifiable success achieving revenue, margin and business objectives within start-ups and rapid-change environments. He has a proven ability to lead diverse and inclusive teams to success via the creation of customer-focused and performance-driven cultures. He also has extensive experience with Healthcare Revenue Cycle Optimization solutions and automations.

Rilwan has a bachelor’s degree in Medicine from the Saint Petersburg I. I. Mechnikov State Medical Academy and is currently pursuing an MBA in Business Administration and Management from the University of Southern Queensland. He is also a Certified Ambulance Coder and a CrossFit Level 01 Trainer.

Linda Protopapas

Executive Vice President Sales

Linda has over 27 years of experience in the healthcare industry and has also a demonstrated history of working in home health care, skilled nursing, telehealth, banking and contract therapy. Linda ran her own non-medical home care and placement company for over seven years and is highly skilled in B2B sales, customer service, strategic planning, marketing strategy, Medicaid, and Medicare.

Linda has a Bachelor’s in Marketing and Finance from Baldwin-Wallace College and holds Series 5 and 7.

Linda currently resides in San Diego, CA with her husband.

Julie Stanfield

Senior Director - RCM Operations

Julie has over 35 years of experience in the medical/healthcare industry and extensive skills in project management, revenue cycle management, compliance, medical record audits and billing. She has handled all aspects of a physician’s office from medical records to managing a group practice of six specialty physicians and has a track record of achieving successful and timely outcomes of demos, charge capture/coding, charge entry, insurance and patient AR, payment posting and customer service. She has also worked in family medicine, obstetrics and gynecology, ENT, orthopedics and medical devices; providing her with well rounded experience in patient care, billing and compliance in any healthcare setting.

Julie has an associate degree in Liberal Arts from the Trinity Valley Community College and has completed her studies in Healthcare Administration at the Texas State University. She has a son in grad school and is also a huge baseball fan. She loves travelling, spending time at the beach and shopping at antique stores.

William Baus

Director of Laboratory Services Support

William has over 15 years of experience in healthcare revenue cycle management. His last decade had been entirely focused on laboratory revenue cycle management building onshore, offshore and hybrid teams to satisfy the needs of his clients. William has worked inside laboratories as the internal revenue cycle director with preview over every step in the revenue cycle process as well as managing RCM vendors. He has also worked outside the laboratory as the RCM company owner which gives him a uniquely balanced approach to servicing the revenue cycle for laboratories.

William is tirelessly focused on compliantly maximizing the revenue for laboratories, whether that is through the adoption of technology, application of deep state knowledge of payor and national coding policies or providing access to relationships that can change the bottom line for labs.

William is a resident of Carrollton, TX with twin boys that enjoy swimming, basketball and Roblox.

Tarshann Washington

Director - RCM Operations

 

Tarshann is a healthcare executive with over 20 years of progressive experience in revenue cycle redesign and operational development for major healthcare providers across the industry. He is highly adept at transforming operational processes and optimizing workflow strategies. He also has a proven track record of developing and implementing automation and technology solutions that have helped build and establish the core foundation for operational paradigms.

Tarshann joins us from Receivable Solutions, LLC, where he last held the position of Director Revenue Cycle Operations. In his role, Tarshann was in charge of developing the strategic direction, providing oversight for solutions and technology implementation, process improvement, change management and overall client satisfaction.

Tarshann is an alumnus of Mohawk Valley Community College, originally from New York he has been living outside of Nashville, Tennessee for the past 11 years. He is married with 3 children and when he is not coaching their soccer teams, he also runs a youth sports program with his wife Samantha.

Cortnie Simmons Hordge, MHA, RHIA, CCS, CDIP, PMP, FAHIMA

Director – Coding

Cortnie is a passionate, strategic-thinking, result-driven, dynamic professional with an impressive career of over 22 years in the healthcare industry. She comes with a plethora of experience in clinical assessments, compliance, documentation improvement, and revenue cycle management, with a strong proficiency in ICD-10, CPT, APR DRGS, MS-­ DRGS, data analysis, and reporting.

She joins us from R1 RCM, where she last held the position of Vice President of Coding Quality, Education & Training, and Audit Coordination, responsible for over 2,000+ associates in physician and hospital coding.

Cortnie has a Masters in Healthcare Administration from the University of Maryland. She is PMP certified and received the FHIMA Distinguished Service Award, the FHIMA Distinguished Member Award, and the Florida A&M University Distinguished Alumni of the Year Award. She is also a prominent public speaker and consultant for healthcare associations on leadership, project management, clinical documentation, revenue cycle, coding systems, and best practices.

Cortnie is a resident of Tampa, FL. She is heavily involved in her service sorority, Alpha Kappa Alpha, Inc, and loves traveling with her husband and reading and shopping in her spare time.

Benjamin Stokes

Director of Onboarding

 

Benjamin Stokes is an energetic, young leader in the Healthcare RCM industry. Prior to joining HealthRecon Connect he served as a dual role Business Services and Network Development Representative at Vantage Health Plan where he led the network and market expansion in the state of Mississippi and South Louisiana parishes. He has a strong passion for excellent client relations and team leadership and development.

Benjamin has strong ties to his local community of Monroe, Louisiana. He is a 2014 graduate of the University of Louisiana at Monroe where he served as the Theta Chi chapter President of the Kappa Sigma Fraternity. He is involved in the Louisiana HFMA chapter, and other local organizations. While not working he enjoys spending time with his wife, Kelsey, a local veterinarian and their children Bennett and Catherine. He enjoys upland hunting, hiking, and traveling with his family.

Wade McFaul

Compliance Officer

 

Mr. McFaul retired after 25 years of service with the U.S. Department of Health and Human Services, Office of the Inspector General. During his tenure with the OIG, Mr. McFaul worked various cases as a Special Agent, and supervised Special Agents as an Assistant Special Agent in Charge/Supervisory Special Agent. The matters handled by Mr. McFaul included hospitals, physicians, clinics, laboratories, durable medical equipment suppliers, diagnostic testing centers, and pharmacies. Healthcare fraud investigation subject matters included allegations of kickbacks, billing for services not rendered, identity theft, money laundering, medically unnecessary services, mail fraud, wire fraud, safe harbor violations, Stark law violations, upcoding, diversion, and unbundling.

Mr. McFaul supervised agents in the OIG’s Los Angeles Regional, Honolulu Field, Las Vegas Field and San Diego Field offices, and coordinated with criminal and civil prosecutors in the Central and Southern District of California, District of Hawaii, and the District of Nevada.

During his tenure, Mr. McFaul worked with numerous partner agencies including the Centers for Medicare & Medicaid Services, FBI, Medicaid Fraud Control Units, DEA, IRS, ICE, and DOD, and various non-governmental contractors. Moreover, he supervised the Los Angeles Medicare Fraud Strike Force for five years, resulting in 105 indictments, 47 convictions and more than $32 million in restitution.

Mr. McFaul was both a case agent and supervisor for a six year joint undercover operation with the FBI and numerous other partner agencies. He provided the predication for the operation which ultimately resulted in 22 convictions and more than $13 million in savings to the Medicare trust fund.

He worked, and later supervised a joint undercover case with Immigration and Customs Enforcement involving money laundering Medicare checks through a confidential informant. The project involved monitoring more than 2,000 calls via a Title III wiretap and numerous consensually monitored informant/subject meetings.

He supervised HHS involvement in the Eurasian Organized Crime Task Force and the HHS/DEA tactical diversion task force.

After retiring he worked with the National Benefit Integrity, Medicare Drug intermediary (MEDIC) investigating Medicare Part D Prescription Drug fraud cases.

Mr. McFaul served as a fraud investigations and audits Subject Matter Expert helping clients understand and navigate CMS audits, audits by government intermediaries and private insurance carriers.

Dr. Alberto J. Montero, MD, MBA, CPHQ

Compliance Advisory Panel

Dr. Montero is clinical director of the Breast Cancer Medical Oncology Program at University Hospitals Seidman Cancer Center and an associate professor of medicine at Case Western Reserve University School of Medicine. He is board certified in medical oncology by the American Board of Internal Medicine.

Dr. Montero has been in academic practice for over 13 years and has demonstrated a strong track record of clinical research in breast cancer. Prior to joining the UH Seidman Cancer Center team, Dr. Montero spent seven years at the Cleveland Clinic, where he served as a staff physician in the hematology and oncology department, as well as chief quality improvement officer and patient experience officer. Before that, Dr. Montero was on staff at University of Miami Sylvester Cancer Center as Breast Cancer Site Disease Group co-leader, and at the Medical University of South Carolina Division of Hematology/Oncology.

Dr. Montero graduated summa cum laude with a Bachelor of Arts degree at University of Texas at Austin and earned his medical degree from University of Texas, Galveston. He also earned his MBA at University of Miami School of Business. He completed his internal medicine residency training at University of Texas Health Science Center at Houston and his hematology-oncology fellowship at University of Texas M.D. Anderson Cancer Center.

Dr. Montero is very active in breast cancer research and has served as Principal Investigator in numerous clinical trials. He has over 100 peer-reviewed publications. He has served on numerous committees and editorial boards, including serving as associate editor for Breast Cancer Research & Treatment, and recently has served as a reviewer and study chair for the Department of Defense Breast Cancer Research Program (BCRP). He is a member of several professional societies, including American Society of Clinical Oncology, American Association of Cancer Research, and Society for Immunotherapy of Cancer.

Honors and awards Dr. Montero has received include membership in the Beta Gamma Sigma Honor Society, the Papanicolaou Corps for Cancer Research Pap Corps Fellowship, and the ASCO/AACR Methods in Cancer Research Workshop and School of Breast Oncology Course travel awards.

Dr. John McHenry, MD

Compliance Advisory Panel

Dr. John McHenry, MD is a Cardiology Specialist based in Salt Lake City, Utah. He received his medical degree from University of California San Francisco School of Medicine and has been in practice for more than 33 years. Dr. McHenry also has the following credentials. 

  • Diplomate, American Board of Internal Medicine, Cardiovascular Disease
  • Diplomate, Certification Board of Nuclear Cardiology
  • Diplomate, National Board of Echocardiography, Adult Comprehensive Echocardiography
  • Diplomate, Certification Board of Cardiovascular Computed Tomography
  • Diplomate, American Board of Internal Medicine, Internal Medicine
  • Diplomate, National Board of Medical Examiners, Physician & Surgeon
    Colonel (Ret), Medical Corp, United States Army

M. Rajaram

Advisor

With an illustrious career spanning decades in the legal industry, M. Rajaram brings a wealth of experience and a stellar reputation to our organization. He is widely recognized as a leading expert in corporate law, mergers and acquisitions, and banking.

As a Partner and Chairman of K&L Gates Straits Law, he has been instrumental in advising on some of the most significant transactions in Singapore and Southeast Asia.

Beyond his legal acumen, M. Rajaram is also a Specialist Mediator with the Singapore International Mediation Centre (SIMC). He has effectively resolved numerous complex disputes, further showcasing his versatility and problem-solving skills.

Rajaram’s involvement in the Presidential Council for Religious Harmony underscores his commitment to promoting religious understanding and harmony in Singapore. His dedication to community service and ethical leadership aligns perfectly with the values upheld by HealthRecon Connect.

Throughout his career, M. Rajaram has earned several accolades, including being recognized and cited by Asia Law Profile, International Financial Law Review and Legal 500.

As advisor, M. Rajaram will help steer HealthRecon Connect towards achieving its strategic goals. His strong relationships, keen business acumen, and strategic thinking will undoubtedly prove invaluable to the organization’s growth and success.

Let HealthRecon Connect be your partner in success.

Meet Us for Dinner